Frequently Asked Questions and Policies

 

Permits:

Some equipment rentals require temporary hoisting permits  (Excavators etc.)    We can help you take care of that requirement.  Here’s a link to more details from the state of Massachusetts. (opens in new window)

Store Policies

ACCOUNTS –  All rentals are paid for in advance except pre-approved charge accounts.  Local drivers license and credit card is required.

CUSTOMER RESPONSIBILITY – Rented equipment is the responsibility of the customer until it is returned and accepted.  In the case that the equipment is lost or damaged in any way, the customer will be charged the full replacement or repair cost in addition to rental cost.

DELIVERY – Delivery service is available. Please contact our store for specific delivery charges.  Delivery and pickup are from our door to ours, at street level.  Set-up and take-down must be contracted for in advance.  Normal delivery charges to area communities are listed here.

FUEL – Equipment is rented with a full fuel tank.  Equipment must be returned full of fuel or additional charges will be incurred.

TIRES – All equipment with wheels or tracks is rented out in good condition.  Renter is responsible for equipment returned with damaged tires or tracks.

DAMAGE WAIVER –  All rentals are subject to damage waiver charge.  This covers the rental equipment against accidental damage, but does not cover misuse, neglect, loss, glass breakage, or tire damage.

CLEANING – Equipment should be cleaned prior to return or a cleaning fee will be charged.

RATE PERIODS

FOUR-HOUR –  Equal to 4 hours time out and  back by close of business (same day)

DAY RATE – Equal to 24 hours of use.    If picked up Monday through Friday, equipment must be returned within 24 hours of pickup time.  Equipment picked up on Saturday after 2:00 pm (After 11:00am during Winter Hours) is due back Monday by 8:00am to quality for 1 day charge.  Equipment picked up on Saturday morning must be returned the same day.

WEEKEND – Pick up equipment Saturday before 2:00p m (before 11:00 am Saturday during Winter Hours) and return Monday before 8:00am.

WEEK – Equal to 7 actual days

MONTH – Equal to 4 weeks or 28 actual days

NOTICE TO CUSTOMERS

All items will be charged sales tax.    All prices are subject to change at any time.   All typographical errors are subject to correction.

If you experience a problem with a rental, please call us immediately at (978) 345-7368.   If you experience a problem with a rental and do not inform us, you may be charged the full rental fee.

Product listings on this website may not contain all the items Grand Rental Station of Lunenburg has available.  If the item you are looking for is not listed on this website, please call our store for price and availability.

 

FREQUENTLY ASKED QUESTIONS

TOOL RENTAL FAQ’S

Q: Do you offer delivery?

A: Delivery is available for all equipment.  Please contact for an exact quote.

 

Q: How long can I rent the equipment?

A: Many items have a 4 hour rental.  There are also daily, weekly, and monthly rates.  This flexibility allows you to accommodate all jobs, large and small.

 

Q: What are your store hours?

A: Our staff is ready to assist you Monday through Saturday.  Our store hours can be found in the left column of every page of this website.  We are closed on Sunday and Major Holidays.

 

Q:  What is your service area?

A:  Our service area includes Central Massachusetts and Southern New Hampshire.  Please contact us if you are unsure if we service your community.

 

Q:  Where are you located?

A:  88 Massachusetts Avenue Route 2A Lunenburg, MA.   Please note that Google and other map services need you to put in Massachusetts without abbreviation in order to bring up our street in Lunenburg.     Directions to Us

 

Q: What do I need to rent the equipment?

A: All rental transactions require a valid Driver’s license and a major credit card in your name.  We accept Visa, Mastercard, Discover, and American Express cards.   18 years old or older.

 

Q: What do I need to reserve a piece of equipment?

A:  We will need your name, phone number, date, time of pickup.   We will hold the equipment 15 minutes beyond your scheduled time.

 

Q:  What happens if I need to cancel or change my reservation?

A:  Please notify us promptly by telephone to cancel or modify your reservation so that we may service other customers who may need the equipment.

 

Q:  What if I need to keep the tool longer than expected?

A:  No problem.  Please call us to check availability and make arrangements to extend your rental contract.

 

Q:  What if I rent a tool for an outside project and I get rained out?

A:  Sorry, we do not offer rain checks.  If it looks like rain, we recommend that you reschedule your project for when the weather will not be an issue.   Please remember we charge for time out, not time used.

Q:  Are any licenses required to operate equipment?

A:  Yes, licenses are required to operate some equipment.   Example is a Hoisting license may be required on the Excavator, Bobcat skid steer, Kubota tractor, and other equipment.   Any questions, just ask. Please note:  Grand Rental is not responsible for any licenses which you may be required to have in order to operate equipment.

 

PARTY RENTAL FAQ’S

Q: When should I make a reservation?

A:  Reservations are encouraged for our wedding, party, or banquet needs. Please reserve as soon as possible.

 

Q:  What about changes to my order?

A:  Additions made 72 hours prior to delivery are welcome but are subject to availability.

 

Q:  What is the charge for delivery/pickup?

A:  Delivery fees are determined by the location of the site.   Please refer to our Delivery Fee map or contact our office for a quote.

 

Q: Can I have my delivery set for a specific time?

A:  Grand Rental will deliver one or more days prior to your event.  The times that you see on your contract are default times.  You will be contacted by our office staff regarding your approximate time of delivery.

 

Q:  What is tailgate delivery?

A:  This is our standard and lowest cost form of delivery.  Your rental items will be delivered & stacked in your garage or street level storage area. For other than tailgate deliveries, please contact our office for a quote.

 

Q:  Do I need to be present at the time of delivery?

A:  Yes, your or someone representing you (must be over 18) will need to account for all the items delivered and sign the rental contract.

 

Q:  Can I pick up the items I am renting?

A:  Most items can be picked up with a truck.  All items must fit safely inside in order to transport.

 

Q:  What about damaged, broken, or missing items?

A:  From the time the item(s) is rented out, and until it is returned, the customer is responsible for all damage, breakage, or theft.  Grand Rental counts and inspects all items before they leave our warehouse and when the items are returned.  You will be charged a replacement cost for all missing items or ones returned in damaged condition.  Charges for loss of and damaged items are in addition to your rental charges.  Cleaning or repair fees may apply when necessary.

Q:  How long can I keep the rental equipment?

A: Rental rates are calculated for a one time use.  Special long term rates are available. Please contact our office for a quote.  All Party/Wedding items are checked out on Friday and returned on Monday, for a one day fee.

 

 

 

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